# Wireless connection troubleshooting cheat sheet

#### Things to try first <a href="#id0edhbbhbbd" id="id0edhbbhbbd"></a>

1. **Make sure the keyboard is fully charged, or try using it while it's charging.** \
   If there are no connection issues while charging, please contact us for a replacement.
2. **Move your keyboard or Dongle to a better spot.**&#x20;
3. **Try different cables.**
4. **PC devices, Don't plug the dognle into USB hub, try the motherboard ports.**
5. **Use the USB-A to C adapter and a cable to connect the Dongle, and try different ports.**\
   Some USB ports or Cables can interfere with nearby 2.4ghz wireless devices, unplug USB 3.0&#x20;
6. **Stay away from WIFI routers.**

**If keyboard still has issues, please contact us for a replacement.**