> For the complete documentation index, see [llms.txt](https://docs.keyclicks.ca/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyclicks.ca/nrf-firmware-update-fix-connection-issues/wireless-connection-troubleshooting-cheat-sheet.md).

# Wireless connection troubleshooting cheat sheet

#### Things to try first <a href="#id0edhbbhbbd" id="id0edhbbhbbd"></a>

1. **Make sure the keyboard is fully charged, or try using it while it's charging.** \
   If there are no connection issues while charging, please contact us for a replacement.
2. **Move your keyboard or Dongle to a better spot.**&#x20;
3. **Try different cables.**
4. **PC devices, Don't plug the dognle into USB hub, try the motherboard ports.**
5. **Use the USB-A to C adapter and a cable to connect the Dongle, and try different ports.**\
   Some USB ports or Cables can interfere with nearby 2.4ghz wireless devices, unplug USB 3.0&#x20;
6. **Stay away from WIFI routers.**

**If keyboard still has issues, please contact us for a replacement.**


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