Wireless connection troubleshooting cheat sheet

Things to try first

  1. Make sure the keyboard is fully charged, or try using it while it's charging. If there are no connection issues while charging, please contact us for a replacement.

  2. Move your keyboard or Dongle to a better spot.

  3. Use the USB-A to C adapter and a cable to connect the Dongle, and different ports. Some USB ports or Cables can interfere with nearby 2.4ghz wireless devices, unplug USB 3.0 devices and try the keyboard.

  4. Update to the latest firmware version for keyboard and dongle.

If keyboard still has issues, please contact us for a replacement.

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