# Wireless connection troubleshooting cheat sheet

#### Things to try first <a href="#id0edhbbhbbd" id="id0edhbbhbbd"></a>

1. **Make sure the keyboard is fully charged, or try using it while it's charging.** \
   If there are no connection issues while charging, please contact us for a replacement.
2. **Move your keyboard or Dongle to a better spot.**&#x20;
3. **Try different cables.**
4. **PC devices, Don't plug the dognle into USB hub, try the motherboard ports.**
5. **Use the USB-A to C adapter and a cable to connect the Dongle, and try different ports.**\
   Some USB ports or Cables can interfere with nearby 2.4ghz wireless devices, unplug USB 3.0&#x20;
6. **Stay away from WIFI routers.**

**If keyboard still has issues, please contact us for a replacement.**


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.keyclicks.ca/nrf-firmware-update-fix-connection-issues/wireless-connection-troubleshooting-cheat-sheet.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.